Privacy statement

In this privacy statement, we explain what personal information we collect when you use our website and services, why we need this information and how we use it.

Our services

Chateau de l’épine is an imposing castle in Picardy. It is ideal for a relaxing stay with friends or family in an enchanting property. You stay in the typical French atmosphere where you can enjoy being together in a unique setting and decor!

Which personal data is collected?

We need certain personal information to provide you with the best possible experience and to inform you about Chateau de l’épine. You give some of this information directly, for example when you request a quote. In addition, we receive certain personal data indirectly through your devices, through the interaction with our services (among other things via cookies). This allows us to personalize and improve our products. When you book at Chateau de l’épine, we process the following information:

First and last name;
E-mail address;
Phone number or mobile number;
IP address;
Number of adults and number of children;
All data entered in the open comments field.

Please note: If you are younger than 16, you may only provide personal information to Chateau de l’épine if one of your parents or a legal representative has given us this on your behalf. We therefore request that you do not provide any personal information to us if you have not received permission from your parent or legal representative.

Provision of personal data to third parties

Chateau de l’épine may provide your personal data to third parties if:

You have given your express permission for this;

To this end there is an obligation or justification based on the law or a court decision, or in an emergency insofar as, in the reasonable opinion of Chateau de l’épine, this is in your own interest (for example to the police, judiciary or medical staff);

Chateau de l’épine transfers one or more parts of the company or assets to a third party;

Chateau de l’épine uses services from third parties. Third parties are, for example, media agencies who take on marketing on behalf of Chateau de l’épine, but also IT suppliers of the various systems and tools that Chateau de l’épine uses to offer its service. With these third parties, Chateau de l’épine will of course maintain confidentiality, establish a processing agreement and adequate security.

If your personal data are provided to a third party, you will be informed of this by us in advance, unless this is not reasonably possible. Chateau de l’épine remains the owner of the data at all times. A third party may not use the data itself or pass it on to others without the approval of Chateau de l’épine.

Cookies and similar technology

When using our online services we collect data via cookies and similar technologies (eg web beacons, tags and device identification means). Cookies are text files that are placed on your device to collect and analyze standard internet log information and information about visitor behavior. This information is used to evaluate visitor behavior on the website and to compile statistical reports on online activities. We register your interaction with our online platforms in order to improve our content and services. You can always manage your cookie preferences yourself via your browser settings.

How do we use your personal data?

We only use your personal information for the purposes for which it was collected, and where applicable, to comply with legal obligations. We use your personal data for the following purposes:

Implementation of the agreements. We process your personal data to provide you with the products and services of your choice. For example, we use this information to facilitate payment of our services, for example.

Customer service. We use your information to support you in the use of our services. This includes the use of personal data to identify problems with products or services and to provide other customer support related services.

Customer contact and communication. We use your data to communicate with you in connection with our services via e-mail, text messages or other electronic media. This way you receive our invoices and we can communicate with you to confirm your reservation, send you reminders and solve any problems.

Legal requirements. We may process your information to comply with legal obligations, for example keeping an administration or to comply with legitimate requests from competent authorities (eg police / judiciary / medical staff).

Improvement and personalization of our products and services. We use your personal information to improve our products and services. Insight into click behavior and search results on our website can help us, for example, to prioritize new product functions or to identify them.

Who do we share your personal information with?

It is possible that we share your personal data with third parties. We share your data:

To the extent necessary to carry out our business activities and to provide our services. This concerns, for example, the collection of payments, the provision of client support and the ability to communicate with you in connection with our services;

In cases where you have explicitly given us permission to do so;

If we are lawfully requested to do so in the context of law enforcement, for example for research into illegal activities;

In order to maintain our agreement with you, if applicable. For example, if you have not paid for our services, we can share your information with a collection agency;

To enforce our rights to third parties or to defend ourselves against claims or assertions from third parties;

To ensure the safety, integrity and protection of our services.

If Chateau de l’épine uses the services of a third party who will perform these services for the benefit of Chateau de l’épine, Chateau de l’épine will require these third parties to maintain strict confidentiality and adequate security of your personal data and the conclusion of a processor agreement.

If the operation is based on permission, you have the right to revoke your consent at any time. In that case, we will terminate the relevant processing of your data. Withdrawal of consent does not change the legality of the processing on the basis of consent prior to its withdrawal.

How long do we keep your personal data?

We only keep your personal data as long as necessary for the purposes for which they were collected or used and / or as long as this is legally required.

Questions and complaints

If you have questions about the way we use your personal data, you can contact the privacy department of NV WILLY NAESSENS INDUSTRIEBOUW
This can be done via: Telephone on +32 (0) 56 69 41 11 and ask for the privacy manager
E-mail to privacy@willynaessens.be

or via letter to Willy NAESSENS INDUSTRIEBOUW, Privacy Department, Kouter 3, 9790 Wortegem-Petegem

If you feel that a problem is not adequately addressed, you also have the right to file a complaint with the Belgian Data Protection Authority.

Amendments

This privacy statement can be changed. The privacy statement was last modified on 19-09-2018.